Communicate with your customers the way they want to communicate

Communicate with your customers the way they want to communicate

Communicate with your customers the way they want to communicate

Introducing CustomerLounge

CustomerLounge is simple engagement software for franchised car dealers that puts digital communication at the forefront of aftersales service.

By engaging with your customers the way they want you to, you’ll have happier, returning customers, reduce switchboard pressure and generate additional sales without additional work.

CustomerLounge is simple engagement software for franchised car dealers that puts digital communication at the forefront of aftersales service.

By engaging with your customers the way they want you to, you’ll have happier, returning customers, reduce switchboard pressure and generate additional sales without additional work.

Your customer still gets more information about their pizza delivery than their car service.

We’re here to change that.

Today’s car driver is more digitally connected than ever before. They expect to be able to easily engage with businesses on their terms, in their own time, and on their mobile devices. While major industries have been transformed with consumer-oriented experiences, the same customer has a very different experience when getting their car serviced or repaired.

CustomerLounge transforms your aftersales experience to meet their expectations and engage in a way that’s familiar and convenient to them.

Your customer still gets more information about their pizza delivery than their car service.

We’re here to change that.

Today’s car driver is more digitally connected than ever before. They expect to be able to easily engage with businesses on their terms, in their own time, and on their mobile devices. While major industries have been transformed with consumer-oriented experiences, the same customer has a very different experience when getting their car serviced or repaired.

CustomerLounge transforms your aftersales experience to meet their expectations and engage in a way that’s familiar and convenient to them.

 

Key Benefits

CustomerLounge allows you to engage with your customer as if they were across the service desk.

Anytime, anywhere, and on the devices they use. 

Browser-based and with a minimalist interface, CustomerLounge enables your service advisors to focus on what’s important – engaging with your customers in the most efficient and cost-effective way.

Happier customers

Improve your customer satisfaction scores and hit your manufacturer bonuses. More importantly, have happier customers coming back to your dealership time after time.

We’ve helped move bottom 10% performing dealers into the top 10 in their region.

Fewer phone calls

Bye bye frustrated customers waiting on the phone, missed calls, post-its and telephone lag. Hello to the modern, familiar chat and notifications that your customers expect.

We’ve helped dealerships achieve a 50% reduction in inbound calls within 3 weeks.

Effortless additional sales

Imagine generating extra aftersales revenue without the extra work. Showcase your products, services and offers to customers 24/7 in a new, pressure-free sales channel for your business.

15% of all dealership customers are interested in purchasing additional services today.

Happier customers

Improve your customer satisfaction scores and hit your manufacturer bonuses. More importantly, have happier customers coming back to your dealership time after time.

We’ve helped move bottom 10% performing dealers into the top 10 in their region.

Fewer phone calls

Bye bye frustrated customers waiting on the phone, missed calls, post-its and telephone lag. Hello to the modern, familiar chat and notifications that your customers expect.

We’ve helped dealerships achieve a 50% reduction in inbound calls within 3 weeks.

Effortless additional sales

Imagine generating extra aftersales revenue without the extra work. Showcase your products, services and offers to customers 24/7 in a new, pressure-free sales channel for your business.

15% of all dealership customers are interested in purchasing additional services today.

laptop

Key Features

1/ Chat

Powered by your DMS data, our intuitive chat interface allows you to share messages, files, images, VHCs and more with your customer.

2/ Automation

Clever automated messaging so your customers are kept informed and engaged before, during and after their visit

3/ Notifications

It doesn’t matter if you’re in a different app, you’ll never miss another customer contacting your dealership again with desktop notifications. 

4/ Templates

Consistent customer experiences that maintain your brand standards and save time, with easy-to-use message templates.

5/ Promotions 

Showcase any product, service or offer to every one of your customers and earn revenue from a new sales channel.

6/ Simplicity

Familiar and easy for your customers on desktop or mobile, it’s also super simple for your team to learn and use.

Key Features

1/ Chat

Powered by your DMS data, our intuitive chat interface allows you to share messages, files, images, VHCs and more with your customer.

2/ Automation

Clever automated messaging so your customers are kept informed and engaged before, during and after their visit

3/ Notifications

It doesn’t matter if you’re in a different app, you’ll never miss another customer contacting your dealership again with desktop notifications. 

4/ Templates

Consistent customer experiences that maintain your brand standards and save time, with easy-to-use message templates.

5/ Promotions 

CustomerLounge is built around a powerful but sinple customer chat that allows you to share messages, files, images, VHC’s and more.

6/ Simplicity

Familiar and easy for your customers on desktop or mobile, it’s also super simple for your team to learn and use.

Download our brochure

Get in touch

Fill in your details or book a demo today!