CustomerLounge is a brand new customer engagement tool for franchised car dealers.
It puts digital customer communication at the forefront of your aftersales service.
We believe that if service advisors can communicate and engage consumers more quickly and more conveniently than via traditional methods, those customers will be happier, likely to buy more, and will provide higher CSI scores.
The customer satisfaction challenge
It’s never been more important to delight and engage with your service department customers.
Opportunities to spend quality face-to-face time with customers are decreasing and consumers across the world are driving change across all areas of their daily lives. The airline, taxi, restaurant and hotel industries have all been transformed with joined-up off and online experiences designed to make consumers’ lives easier, more convenient and happier.
This means that the car driver walking through your doors today is more demanding, more knowledgeable and has higher expectations than ever before and expecting rich, personal and convenient interactions every time they visit your business.
Do you have the right tools to deliver higher CSI scores, happier, returning customers while increasing profit and advisor efficiency?
Join the team
Our pilot programme allows you to experience CustomerLounge before anyone else.
If you join the team we’ll get you hooked up with CDK integration, full training and support, a dealer-branded interface for your customers and in-depth KPI reports.
And you’ll get to use it for free while telling us how we can make it work even better for you.
Right now we’re looking for a small team of ambitious, innovative automotive professionals to join our quest.
You’re a driven aftersales customer experience champion who demands the best for your customers and the most out of your service advisors.
That sound like you?
Good. Fill out your details and we’ll be in touch soon.