A digital customer engagement platform that delivers happier, more profitable aftersales customers

Consumers can get more information on their pizza delivery than on their car service. We’re here to change that.

A digital customer engagement platform that delivers happier, more profitable aftersales customers

A digital customer engagement platform that delivers happier, more profitable aftersales customers

Introducing CustomerLounge

CustomerLounge is a brand new customer engagement tool for franchised car dealers.
It puts digital customer communication at the forefront of your aftersales service.

We believe that if service advisors can communicate and engage consumers more quickly and more conveniently than via traditional methods, those customers will be happier, likely to buy more, and will provide higher CSI scores.

CustomerLounge is a brand new customer engagement tool for franchised car dealers.
It puts digital customer communication at the forefront of your aftersales service.

We believe that if service advisors can communicate and engage consumers more quickly and more conveniently than via traditional methods, those customers will be happier, likely to buy more, and will provide higher CSI scores.

Why CustomerLounge?

Your customers are mobile

The modern aftersales customer has much higher expectations when it comes to how and when they communicate and engage.

They are always-on, mobile-based communicators for whom mobile alerts, SMS and chat tools are the norm. Being social media savvy and digitally-connected, they want and expect the majority of their time-driven communication to be via their mobile devices so that they can engage on their own terms and in their own time.. 😀

CustomerLounge allows you to put your customers first by engaging in a way that’s familiar and convenient to them.

Why CustomerLounge?

Your customers are mobile

The modern aftersales customer has much higher expectations when it comes to how and when they communicate and engage.

They are always-on, mobile-based communicators for whom mobile alerts, SMS and chat tools are the norm. Being social media savvy and digitally-connected, they want and expect the majority of their time-driven communication to be via their mobile devices so that they can engage on their own terms and in their own time.. 😀

CustomerLounge allows you to put your customers first by engaging in a way that’s familiar and convenient to them.

The customer satisfaction challenge

It’s never been more important to delight and engage with your service department customers.

Opportunities to spend quality face-to-face time with customers are decreasing and consumers across the world are driving change across all areas of their daily lives. The airline, taxi, restaurant and hotel industries have all been transformed with joined-up off and online experiences designed to make consumers’ lives easier, more convenient and happier.

This means that the car driver walking through your doors today is more demanding, more knowledgeable and has higher expectations than ever before and expecting rich, personal and convenient interactions every time they visit your business. 

Do you have the right tools to deliver higher CSI scores, happier, returning customers while increasing profit and advisor efficiency?

 

Benefits

Driving communication & engagement

CustomerLounge allows you to engage with your customer as if they were across the service desk.

Anytime, anywhere, and on the devices they use. 

Browser-based and with a minimalist interface, CustomerLounge enables your service advisors to focus on what’s important – engaging with your customers in the most efficient and cost-effective way.

Keep in touch

  • Automated pre and post visit messaging that helps customers know what’s going on
  • Interface entirely focused on efficient customer communication
  • Notes and reminders prevent service advisors from missing customer messages

Less telephone tag

  • Chat-based service advisor interface reduces the need for time consuming phone calls and voicemail tag
  • Customers get SMS alerts when you send them a message
  • Customers can respond to your messages when it’s convenient for them

Upsell

  • Present relevant product and service offerings to customers in a non-intrusive way
  • Promote your products and services to a captive audience
  • Measure service advisor performance based on volume and value of their up-sells

laptop

Key Features

Customisable adverts

Display relevant adverts and report on sales

Simple interface

Everything your service advisors need to engage with customers on a single screen

Notifications

Never miss a customer contacting you again

KPI reporting

At-a-glance display of key engagement and success metrics

Images, videos and files

Keep customers in the picture by sending them images, videos or files

CDK imports

Customer and job data automatically pulled from CDK Global each day

Advisor focus

Keep customers in the picture by sending them images, videos or files

Message automation

Workflows that keep customers informed before, during and after their visit

Key Features

Customisable adverts

Display relevant adverts and report on sales

Simple interface

Everything your service advisors need to engage with customers on a single screen

Notifications

Never miss a customer contacting you again

KPI reporting

At-a-glance display of key engagement and success metrics

Images, videos and files

Keep customers in the picture by sending them images, videos or files

CDK imports

Customer and job data automatically pulled from CDK Global each day

Advisor focus

Keep customers in the picture by sending them images, videos or files

Message automation

Workflows that keep customers informed before, during and after their visit

Download our brochure

Join the team

Our pilot programme allows you to experience CustomerLounge before anyone else.

If you join the team we’ll get you hooked up with CDK integration, full training and support, a dealer-branded interface for your customers and in-depth KPI reports. 

And you’ll get to use it for free while telling us how we can make it work even better for you. 

Right now we’re looking for a small team of ambitious, innovative automotive professionals to join our quest.

You’re a driven aftersales customer experience champion who demands the best for your customers and the most out of your service advisors.

That sound like you?

Good. Fill out your details and we’ll be in touch soon.